In the last decade, digital transformation has certainly been on firms’ agendas. Not so much an urgent item, but a desirable one. The goal was usually quality, productivity and improvements to the bottom line. In the last 12 months, the priority has shifted to the top.
With the world upended by COVID-19, digital transformation has become a critical necessity – the very survival of many organizations is now at stake. With the C-suite motivated and aligned to overcome the many challenges presented by lockdowns and the virus, the recent acceleration of digital initiatives has been miraculous. According to a study by McKinsey